At Paytm we understand that any successful business is made out of trust and loyalty of their customers. Hence we have come up some feature that will help you to further strengthen your relationships with your Customers.
In order to improve customer experience on our Payment Gateway, we are activating auto refund on all failure to success transactions through Paytm PG on your website/ app.
What is failure to success?
At times transaction made by the customers shows a failure response from bank but later changes to success This reflects as a 08 response code in the merchant panel.
Why auto refund?
In a cases where transaction becomes successful later, and customer is debited, the system will initiate an automatic refund of the amount to the customer.
How it makes your life easier?
- No manual intervention required-If a transaction fails, you don’t need to worry about it being successful later
- You don’t need to manually refund a customer in case your customer makes the payment twice
- Simplified operations and transactions for you
