The passbook tab on your merchant panel allows you to view each and every transaction that goes through your wallet and sub wallet.
You can also download the transaction reports here.
Step 1: Click on Passbook
Step 2: Click on the drop down and select Business Wallet
Step 1: Select the date from here.
Step 2: Select Custom range to select a date of your requirement and click apply for the period you want to view the report for. and click apply.
Step 1: You can further filter your report based on the different categories like Added to Business Wallet, Transferred to Corporate Sub Wallet and Claimed back to Corporate Sub Wallet.
Added to Business Wallet: It refers to amount you have sent to your Business Wallet via NEFT.
Transferred to Corporate Sub Wallet: It refers to the amount transferred from your Business Wallet to your Sub Wallet for any purpose.
Claimed back from Corporate Sub Wallet:amount claimed back from any of your sub wallet back to your business wallet
Click on Search to complete your search.
Step 1: This is how your report looks like after completing your search.
Lets explore the Sub Wallet passbook.
Step 1: Click on Passbook.
Step 2: Click on the drop down and select the required Sub Wallet
Step 1: Select the date from here.
Step 2: Select Custom range and click apply for the period you want to view the report for.
Please Note: The records in passbook are only available for the last 6 months. For records older than 6 months, please reach out to our corporate help desk
Step 1: You can also search for reports by Transaction type.It is optional.
Added from Business Wallet: amount moved from your business wallet to this particular sub wallet
Disbursed to User Wallet: It will show you the transactions in which money was disbursed to user’s wallet.
Sent Back to business Wallet: It will show you the transactions in which money was sent back to your business wallet from this particular subwallet
Dispute Roll Back from User Wallet: It is the amount which has been credited back to your wallet as you raised dispute against it.
Step 1: Suppose you have selected All transaction to view in the selected time range. This is how the report will look like after completing your search.
Step 1: Apart from Date and All Transactions ( which you have already seen), you can search for your transaction reports by selecting Filter based on Your Order ID, Transaction ID and Phone number.
Phone Number – to search for any disbursement made to a end-user by you, simply search via the user’s phone number in the sub wallet passbook from which you disbursed
Transaction ID : is the unique number generated by the system for every successful transaction
Order ID: unique number provided by you during file upload
Click on search button to complete your search.
Let’s see how we can search report with phone number.Step 1:Enter the phone number and click on search.Step 1: This is how the report will look like after completing your search.
Step 2: Press the cross-icon near the search box to clear your search criteria, & refresh the transaction report.
Lets now understand the meaning of the different statuses.
Step 1: If the report status is ON HOLD it might change to success/failed depending on user’s action such as the user registered on Paytm, or completed his KYC to receive the cashback. The ON-HOLD status will only reflect if the retry toggle button is switched on while disbursing funds
Step 2: If the Status shows FAILED it means transaction has failed due to some reason, reason can be checked by downloading report from the uploaded file history section.
Step 3: If the Status shows SUCCESS it means transaction is completed successfully, and the user received the amount.
For a successful transaction you can download a payment receipt. Let’s see how to download and view the same
Step 1: Under the Success Status. You can find the “download receipt” option.
Click on Download receipt to download the payment receipt for a particular transactionStep 1: This receipt gets downloaded hereStep 1: Payment receipt will be downloaded in your system in PDF format, you can take a print of the receipt or share it to the payee as a payment confirmation.
Now we will see how to download the report for all transaction types:All the results which are shown on the panel can be downloaded as a csv fileStep 1 : Click on download icon to download the report of the transactions.
Step 1: This is the message you will see on screen, & signifies that your report is being prepared.
Step 1: to fetch the report, Click on drop down and select “view all downloads”
To know more view the Training video: