Merchants can find a list on the Disputes tab of Paytm Dashboard. You can also download disputes reports through the Disputes tab on Paytm Dashboard. This report will contain a list of all disputes in the chosen time duration.

No, merchants must share all the proofs against all Dispute IDs through Paytm Dashboard or through Dispute Action API only.

No, it may differ from dispute to dispute. Check the due date of each dispute on Paytm Dashboard/Dispute Webhook notification and respond with supporting documents immediately.

Yes, there can be multiple disputes against the same order simultaneously. Eg. For Rs 100 transaction, if you have refunded Rs 30 already, the maximum dispute allowed would be Rs 70 thereafter. Now, there may be 2 disputes of Rs 30 and Rs 40 each, though, it&#39;s rare.

No, refund against that transaction is frozen till the dispute is either Won or Lost. Even a partial dispute (Say a Rs 20 dispute on a transaction on Rs 100) will freeze the entire available amount for refund. You can refund the customer once the dispute is closed. This would also depend on the Bank&#39;s guidelines.

Yes, merchants can download disputes reports through Paytm Dashboard. Additionally, merchants will get details of debit entries through the Merchant settlement report in the chargeback report. Settlement reports available through Paytm Dashboard will also show the same. For instant settlement merchants, there will be a debit entry in their passbook.

The admin of each account has the option to choose the roles and rights of all users. You need to ensure people who will respond to disputes have access to the disputes tab. You can share access through the Manage Users section of your Paytm Dashboard.

It will happen in the primary email ID of the merchant. If the merchant so wishes, he/she can share a specific email ID in the settings section on Paytm dashboard for disputes. It will take about 2-3 hours to update, thereafter, all emails would be sent to new email IDs provided.

PDF, JPG, PNG and ZIP formats are allowed.

A maximum of 5 documents can be shared, each being no more than 5MB.

Disputes FAQs

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