Disputes FAQs

1. How merchants can see a list of all chargebacks/disputes?-

   Merchants can find a list on the Disputes tab of Paytm Dashboard. You can also download disputes reports through the Disputes tab on Paytm Dashboard. This report will contain a list of all disputes in the chosen time duration.

2. Should merchants reply to the disputes email to share proofs?+
3. Is the due date for all disputes the same?+
4. Can there be multiple disputes in the same order?+
5. Can we refund the customer on receiving a dispute?+
6. Would merchants get visibility of debits?+
7. Who all in the merchant's company would be able to see and respond to disputes through Paytm Dashboard?+
8. On which email ID would all the communication happen?+
9. Which all formats are supported for proof submission?+
10. What is the maximum number and size of a document allowed?+