POSTRefund Status API

Use Case

To fetch the details of refund transaction. The details provided are as follows:

Status of refund
Destination where refund has been initiated
Refund reference number with which customer can inquire the refund status with his bank

Request Attributes

Content Type : JSON

Head

Attribute	Description
version string(4) optional	Version of the API. Example: v1
channelId string(3) optional	The parameter value identifies the Channel for which API call is initiated. Possible values: WEB For websites, the value to be passed should be "WEB" , WAP For Mobile websites/App, the value to be passed should be "WAP"
requestTimestamp string(15) optional	EPOCH timestamp of the time at which request is being sent. Example: 1588402269
clientId string(3) optional	Paytm use the merchant key on the basis of clientId parameter value. It requires only if the merchant has more than one key. Example: C11
signature string(108) mandatory	Paytm validates the request and ensures that parameters are not tempered by verifying the signature in the request. For creating the checksum (signature) refer to the steps given in Checksum Logic. Note: Create the signature using the body parameter of the request.

Body

Attribute	Description
mid string(20) mandatory	Paytm provides MID as a unique identifier to each merchant. For your staging MID, click here. You get the production MID post the account activation. Example: INTEGR7769XXXXXX9383
orderId string(50) mandatory	It is unique reference ID for a transaction passed in the transaction request and in Refund API. Order ID should be pass to check the actual status of refund. Example: OREDRID_98765
refId string(50) mandatory	Merchant's Reference Id unique for every refund transaction. This is REFID for which refund status is being inquired. Example: REFUNDID_98765

Response Attributes

Content Type : JSON

Head

Attribute	Description
version string(2)	Version of the API passed in the request. Example: v1
channelId string(3)	The parameter value identifies the Channel for which API call is initiated. Possible values: WEB For websites, the value to be passed should be "WEB" , WAP For Mobile websites/App, the value to be passed should be "WAP"
responseTimestamp string(15)	EPOCH timestamp of the time at which response is being sent. Example: 1588402269
clientId string(3)	Paytm use the merchant key on the basis of clientId parameter value. It requires only if the merchant has more than one key. Example: C11
signature string(108)	You should validate the parameter values by verifying the signature comes in the response. It ensures that parameter values not tempered. Signature string can be verified by using Paytm checksum library.

Body

Attribute

Description

resultInfo

object

This parameter gives the information about the result of the API response

ResultInfo

Attribute	Description
resultCode string	This is the resultCode corresponding to a particular message and is returned to the merchant. It's maximum length is 64. The different result codes corresponding to this API are mentioned below.
resultStatus string	This parameter is the result specific to the phase of the transaction mentioned in the txnType field Possible Values: TXN_SUCCESS, TXN_FAILURE, PENDING, NO_RECORD_FOUND
resultMsg string	This parameter is the result message which contains information about the result.The different result messages corresponding to this API are mentioned below.

mid

string(20)

Paytm provides MID as a unique identifier to each merchant. For your staging MID, click here. You get the production MID post the account activation.

Example: INTEGR7769XXXXXX9383

orderId

string(50)

Order ID is merchant’s unique reference ID for a transaction that has sent in request.

Example: OREDRID_98765

refId

string(50)

Unique Reference Id for refund transaction which is generated by merchant. Duplicate REFID will be rejected by the Paytm gateway.
Example: REFUNDID_98765

refundId

string(64)

This is a unique Paytm Refund Id that is issued by Paytm for each refund request.

Example: 123455081112128XXXXXX68470101509706

txnId

string(64)

TXNID is Paytm payment Transaction Id against which the refund transaction is being placed.

Example: 202005081112128XXXXXX68470101509706

txnTimestamp

string(20)

Timestamp of customer to merchant payment transaction.

Example: 2020-05-02 12:24:25.0

source

string

Source.

Example: Merchant

txnAmount

string(10)

Order value of the transaction in INR.

Example: 100.00

refundAmount

string

Amount for which refund was initiated by the merchant. It can be equal to or less than the transaction amount.

Example: 30.00

totalRefundAmount

string(10)

Total cumulative refund amount against this transaction.
For example for a transaction with an order value as INR 100, there have been two refunds of INR 30 & INR 40 historically, then TOTALREFUNDAMT will be INR 70.

Example: 70.00

merchantRefundRequestTimestamp

string(30)

EPOCH timestamp of the time at which request is being sent.

Example: 2020-05-02 12:24:25.0

maxRefundRetryTimeStamp

string

Timestamp till which system refund retry would be attempted in case of insufficient MPA.

Example: 2020-05-02 12:24:25.0

acceptRefundStatus

string

Status of Paytm accepting the refund

acceptRefundTimestamp

string(30)

Timestamp at which Paytm accepted the refund. At the time of acceptance refund amount is deducted from the merchant payable balance

Example: 2020-05-02 12:24:25.0

userCreditInitiateStatus

string

Status of Paytm initiating the refund with the acquirer

userCreditInitiateTimestamp

string(30)

Timestamp at which Paytm has initiated the refund with the acquirer. Note that this should not be confused with the time customer realizes the money into his account

Example: 2020-05-02 12:24:25.0

refundReason

string

Reason passed at the time of initiating the refund

Example: Sample Refund Reason

refundDetailInfoList

array of object

Details of refund like masked refund destination, refund amount allocation, RRN Number etc

RefundDetailInfoList

Attribute	Description
payMethod string(10)	Payment method through which the refund has happened
refundType string(10)	Type of refund. To_Source: Refund is being credited to the same destination through which the payment took place To_Instant: Refund is being credited to a bank account where the refund will be realized instantly by the customer.
refundAmount string(10)	Amount for which refund was initiated by the merchant. It can be equal to or less than the transaction amount. Example: 30.00
issuingBankName string(50)	Name of issuing bank where refund is being credited
maskedCardNumber string(25)	For credit/debit card refunds, this contains the masked number of the card where the refund is being credited to.
cardScheme string(10)	For credit/debit card refunds, this contains the card scheme where refund is being credited to
userMobileNo string(15)	User's masked mobile number
maskedVpa string(30)	For UPI refunds, this contains the VPA where refund is being credited to
maskedBankAccountNumber string(25)	For To_instant refund type, this contains the masked bank account where refund is being credited to
ifscCode string	Ifsc code of the bank Example: BACB0000003
issuingBankCode string	Code of issuing bank where refund is being credited
rrn string(20)	Reference number with which customers can inquire status with their respective issuing bank. This is generated by acquiring and passed to the issuing bank. This is not available for all the paymodes.
arn string	Unique Reference Number generated by the Acquirer Bank for Visa, Master and Rupay networks that indicates the settlement between the acquirer and card issuing bank is complete. Please note ARN is 23 digit number typically starting with 3, 7 or 8 and is not the same as RRN (Retrieval Reference Number). Example: 73256633124312285716334
arnAvailable boolean	Indicates the eligibility of ARN for card refunds. Possible Values: false
userCreditExpectedDate string(50)	Latest timestamp for customers to realize the refund Example: 2020-05-02 12:24:25.0

agentInfo

object

Refund initiator details. These will be available in refund success response and refund report generated from merchant panel

AgentInfo

Attribute	Description
employeeId string	Employee ID of the person who initiated refund Example: EMP-001
name string	Name of the person who initiated refund Example: Test
phoneNo string	Phone number of the person who initiated refund Example: 7777777777
email string	EmailID of the person who initiated refund Example: customer@example.com

gatewayInfo

string

Response provided by the gateway during payment or transaction. This is available for Super Router product only.

Response Codes & Messages

resultCode	resultStatus	resultMsg
10	TXN_SUCCESS	Refund successful
501	PENDING	System error
601	PENDING	Refund request was raised for this transaction. But it is pending state.
330	TXN_FAILURE	Checksum provided is invalid
335	TXN_FAILURE	Mid is invalid
600	TXN_FAILURE	Invalid refund request
620	TXN_FAILURE	BALANCE_NOT_ENOUGH
631	TXN_FAILURE	Record not found
602	TXN_FAILURE	Refund cannot be processed by the bank
663	TXN_FAILURE	Refund cannot be processed as chargeback received at banks' end
664	TXN_FAILURE	Refund cannot be processed by the bank as customer source account is frozen
665	TXN_FAILURE	Refund cannot be processed by the bank as customer source account is closed
666	TXN_FAILURE	Refund cannot be processed by the bank as customer source account limit breached
667	TXN_FAILURE	Refund cannot be processed by the bank as refund window expired
668	TXN_FAILURE	Refund cannot be processed by the bank as issuing bank is down or facing issues
669	TXN_FAILURE	Refund rejected by the bank due to risk

⇾

Staging

Production

https://securegw-stage.paytm.in/v2/refund/status copy icon

REQUEST

RESPONSE

CURL

JAVA

NODE

PHP

PYTHON

DOTNET

curl -X POST 'https://securegw-stage.paytm.in/v2/refund/status' \
--header 'Content-Type: application/json' \
--data '{"body":{"mid":"{mid}","orderId":"ORDERID_98765","refId":"REFUNDID_98765"},"head":{"signature":"{signature}"}}'