Your Paytm for business app is working and will keep working beyond March 15th, 2024. Click to know more
  • FAQ Topics
  • Testing and Generic Queries
  • JS Checkout
  • All in One SDK
  • Checksum
  • Callback and Webhook URL
  • Ecommerce Plugins
  • Custom Checkout
  • Refund
  • Disputes
  • UPI Solution
  • Subscription
  • Payment Links
  • Standard EMI/ No Cost EMI
  • Auto Debit
  • Custom UI SDK
  • Bank Offers
  • Settlement
  • Merchant Dashboard
  • DIY Onboarding

How can we help you today?

    • Refund
    1. What is Refund Reference ID and why is this needed?+
    2. What are the Constraints on refunds?-

      Constraints on refunds

      • Once the refund is requested against a transaction, it cannot be cancelled by merchant.
      • Refund request will always be credited to customer source account with which the transaction was done initially.
      • Refunds can be requested for successful, settled or partially refunded orders.
      • Total refund initiated in a day has to be lower than total outstanding payable amount with Paytm. In case it is above, the refunds are not accepted.
      • There are 6 partial refunds are allowed on a single transaction with done using Rupay card network.
      • For wallet transaction where Paytm cashback (CB) has been processed successfully, customer will receive a refund after deduction of CB.
    3. How is refunds are managed in Payment link?+
    4. How to resolve Invalid refund request issue?+
    If you are an existing Paytm for Business customer, call us on
    Contact for any query - call image0120-4440440
    Can't find your answer? Get in touch with us
    Looking for any query related to solution offering. visit our Paytm for business support page