Support: Paytm for Business

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All-In-One QR

All-In-One POS

Settlements

Payment Gateway

Soundbox

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Settlements and Bank Transfers

How does Paytm transfer payments I have received to my bank account?

Why do I need to upload a cancelled cheque while trying to change my bank account for settlement?

QR Code

How can I receive payments from my customers through Paytm QR code?

How am I notified of successful payments?

How to use App

How to use Business with Paytm App

Notifications, Alert & Reports

How to download transaction / settlement reports ?

How to get notification on my mobile number?

Paytm Soundbox

What should I do if the my Soundbox is not charging and has battery problems?

Can I use my own SIM in the Soundbox?

All-in-One POS

How do I accept payments using the machine?

How can I check my plan details including rental and charges for my EDC machine?

Developers

I need technical help for integrating Paytm Payment Gateway

Can I accept payments with Paytm in my mobile app?

Paytm FASTag

What is the mapping matrix of Tag classes with different vehicle classes?

What are the lead creation issues in FASTag?

Account Activation and Upgrade

My documents have been verified. When will my account get activated/upgraded?

I see an error while trying to activate my account - Bank account is already registered with Paytm

Payment Gateway

Can I try Paytm Payment Gateway for free and without any documents?

Refunds

Will I be charged to refund a payment?

I initiated a refund but the status shows as pending

Merchant Cashback

Am I eligible for merchant cashback?

I have not received my merchant cashback

General Queries

Is having a Paytm Bank account mandatory to accept payments via Paytm?

Do I require KYC to start accepting payments via Paytm?

Frequently Asked Questions

If you are an existing Paytm for Business customer, call us on

0120-4440440

Cant find your answer? Get in touch with us