Support: Paytm for Business

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All-In-One QR

All-In-One POS

Settlements

Payment Gateway

Soundbox

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Settlements and Bank Transfers

What is my settlement cycle?

How can I change my bank account for payment settlement from Paytm?

QR Code

Are payments received via Paytm QR Code settled in my Paytm Wallet?

How can I order a QR Sticker from Paytm for my shop?

How to use App

How to use Business with Paytm App

Notifications, Alert & Reports

How to get notification on my email?

How to get notification on my mobile number?

Paytm Soundbox

What should I do if the blue light is on but the device is not repeating any transactions?

Can I use my own SIM in the Soundbox?

All-in-One POS

How can I check my plan details including rental and charges for my EDC machine?

How do I accept payments using the machine?

Developers

I am getting a ‘lost in space’ error while trying to integrate Paytm Payment Gateway

Can I try Paytm’s Payment APIs and SDKs for free?

Paytm FASTag

What are the lead creation issues in FASTag?

What are the advantages of Paytm FASTag over FASTag offered in the market?

Account Activation and Upgrade

I haven't registered my company yet. Can I get a payment gateway?

Do I need to have a registered company in India to sign up with Paytm?

Payment Gateway

How can I login into merchant dashboard ?

What are the charges for using a PG account?

Refunds

How can I initiate refunds for payments received via Paytm for Business?

I initiated a refund but the status shows as pending

Merchant Cashback

Am I eligible for merchant cashback?

I have not received my merchant cashback

General Queries

Is having a Paytm Bank account mandatory to accept payments via Paytm?

What will happen if I exceed my monthly payment acceptance limit?

Frequently Asked Questions

If you are an existing Paytm for Business customer, call us on

0120-4440440

Cant find your answer? Get in touch with us