Support: Paytm for Business

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All-In-One QR

All-In-One POS

Settlements

Payment Gateway

Soundbox

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Account Activation and Upgrade

I see an error while trying to activate my account - PAN is already registered with Paytm

My account activation documents were rejected. What can I do now?

Refunds

Will I be charged to refund a payment?

I initiated a refund but the status shows as pending

How to use App

How to use Business with Paytm App

Settlements and Bank Transfers

How can I reconcile payments settled to my bank account?

Why do I need to upload a cancelled cheque while trying to change my bank account for settlement?

QR Code

I have multiple stores. Can I get a different QR for each?

How can I receive payments from my customers through Paytm QR code?

Payment Gateway

Can my customer pay without login into Paytm app if not using Indian mobile no.

What will happen if I failed to defend the chargeback

Developers

Can non-Paytm users make payments using Paytm payment gateway?

I am getting a ‘lost in space’ error while trying to integrate Paytm Payment Gateway

All-in-One POS

How do I accept payments using the machine?

How can I check my plan details including rental and charges for my EDC machine?

Paytm Soundbox

Does sound box announce failed/pending transactions?

Can I use my own SIM in the Soundbox?

Merchant Cashback

Am I eligible for merchant cashback?

I have not received my merchant cashback

Notifications, Alert & Reports

How to get notification on my email?

How to get notification on my mobile number?

General Queries

Are other business related documents required to accept payments on Paytm?

Do I require KYC to start accepting payments via Paytm?

Paytm FASTag

How does a customer activate Paytm FASTag?

What should a customer do if an incorrect amount is charged at a plaza?

Frequently Asked Questions

If you are an existing Paytm for Business customer, call us on

0120-4440440

Cant find your answer? Get in touch with us