Enter the amount on your screen and press enter. Machine will display options to scan QR, tap card or insert card. Accept payment through the customer's preferred mode.

• You can use your Paytm for Business App to view all EDC Machine related details.
• Go to your Business Profile and scroll to the EDC Details tab. Here you will see your rental plan, your security deposit/usage fee and also the relevant terms & conditions including refund policy.

The payment status on the machine is accurate. You should always provide services only if the status is successful. If an amount has been incorrectly deducted from the customer's account, you should inform the customer that it will be reversed in their account within 5-7 business days.

• On your GPRS machine - Press F1 on your machine to view today's transaction history. Time, amount, payment mode and transaction status will be visible.
• On your Android machine - Click the top 3 bars on the Payments Screen to view recent transactions. You can also take a print of today's transaction summary.
• You can also tap the Payments icon on the Paytm for Business App Homescreen. A history of your card, QR and wallet transactions is available.

For best connectivity and security, we recommend you use the Paytm SIM provided by your Sales executive in your card machine. You can order a new SIM by calling our business helpdesk at 0120-4580007.

• The payment status on the machine is accurate. You should always provide services only if the status on the machine is successful.
• If Paytm for Business App show transaction status as processing, any amount that has been incorrectly deducted from the customer's account will be reversed in their account within 5-7 business days.

• Reboot the device first and then retry with stable WiFi connection
• Ensure print roll is correctly placed with glossy side upwards in the slot

• You can accept payments through all major credit cards, debit cards and dynamic QR. Through dynamic QR you can accept all UPI and Paytm Wallet payments.
• We also offer support for International Cards and EMI payments.
• Both contact and contactless cards can be used, however swipe cards are disabled. These are unsafe and should not be used.

• Ask the customer to insert his credit card
• Select Bank EMI option
• Customer can select from the available EMI options
• The total amount payable will be reflected here. Check and then proceed

• Merchant needs to download P4B App from Google Playstore and is available for both Android and iOS users.
• Merchant needs to go to the Payments Received section and check the transaction details for any period

Screenshot of Payments Received page

• Charges are applied basis the applicable rates in your plan. You can check this in the Accept Payment Settings -> Charges and Limits section of your Paytm for Business App profile.
• If you still feel there is a mismatch, and require more details, please contact our Business Helpdesk on 0120-4580007.

• Photographs of devices that are known to be secure can be used to compare a device's current appearance with its original appearance to see whether it has changed.
• Another option may be to use a secure marker pen, such as a UV light marker, to mark device surfaces and device openings so any tampering or replacement will be apparent.
• Fraudsters will often replace the outer casing of a device to hide tampering, and such methods may help to detect fraudulent activities. Device vendors may also be able to provide security guidance and “how to” guides to help determine whether the device has been tampered with.
• Refer to this document for further guidelines: https://drive.google.com/open?id=1rRYgaOPBIrhBU1c8NyQx3MpzjqixJQEt

• Please restart your machine.
• If issue persists, check for new software and firmware updates. Updating your machine enhances speed and functionality and ensures best security updates are applied to your machine.

You can view your active bank account in the Accept Payment Settings section of your Business Profile of your Paytm for Business App.

Merchant needs to mail for EMI deactivation at smartretail.support@paytm.com

The Payments icon on the Paytm for Business App Homescreen provides multiple options. You can select a desired date range and download your statement.

• EDC (Electronic Data Capture) machines are used for accepting payments at all retail outlets. Customer can pay through Debit Card, Credit Card, QR code, UPI, PPB and Net Banking.
• The cards supported are Visa, Master, Rupay and International Cards.

• For APN setting issues, set the APN settings as paytm.com in SIM settings and insert active sim in slot 1
• Check whether the device is pre-mapped or not
• Ensure that the device is charged upto 40% and then try to perform the above two steps

Error Screenshots

Some of the unique features of Paytm EDC devices are:

• Paytm EDC Device is the one stop solution for accepting payments via all payment modes
• All Instruments accepted: Debit Cards, Credit Cards through Chip Contactless cards and UPI, Paytm Wallet, PPBL net banking transactions through QR code
• 0% Debit Charges for All RuPay
• 0% for UPI payments
• 0.4% DC for MasterCard and Visa <=Rs. 2000
• Instant settlement of transactions in business wallet as compared to batch settlement on T+1 / T+2 day by existing players
• Easy reconciliation and single platform for all payment methods linked with Paytm through P4B app
• Hassle-free documentation and instant onboarding so merchants can start accepting payments immediately
• 24*7 after sales support