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• Refund

1. What is Refund Reference ID and why is this needed?+
2. What are the Constraints on refunds?-

   Constraints on refunds

   • Once the refund is requested against a transaction, it cannot be cancelled by merchant.
   • Refund request will always be credited to customer source account with which the transaction was done initially.
   • Refunds can be requested for successful, settled or partially refunded orders.
   • Total refund initiated in a day has to be lower than total outstanding payable amount with Paytm. In case it is above, the refunds are not accepted.
   • There are 6 partial refunds are allowed on a single transaction with done using Rupay card network.
   • For wallet transaction where Paytm cashback (CB) has been processed successfully, customer will receive a refund after deduction of CB.
3. How is refunds are managed in Payment link?+
4. How to resolve Invalid refund request issue?+

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