How can we help you today?

• Refund

1. What is Refund Reference ID and why is this needed?+
2. What are the Constraints on refunds?+
3. How is refunds are managed in Payment link?-

   If you need to cancel or refund a successful transaction, you can do so by simply sending a Refund API request and ensuring success using the Refund Status API.
   REFID - REFID parameter in Refund API should mandatory be sent as Unique ID for every refund request sent to Paytm.The refund request can fail due to insufficient funds in MPA (Merchant Payable Account). For failure refund status, the merchant can retry refunds. However, for Pending refunds merchants should not retry refund.

4. How to resolve Invalid refund request issue?+

If you are an existing Paytm for Business customer, call us on

0120-4440440

Can't find your answer? Get in touch with us

Send a query