Deliver Highly Personalised Customer Experiences & Drive Business Growth

A comprehensive Omnichannel Loyalty Sales & Marketing Platform to unlock growth & build closer relationships with your customers to Drive Higher Repeat Sales

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Host your loyalty program on Paytm app and stay consumer-ready with data-driven artificial intelligence-powered technology.

Create a 360 degree Customer View with Paytm m'Loyal™

The Complete Loyalty Marketing & CRM Suite

Customer Acquisition Cloud (CAC)™ Solutions

Our Customer Acquisition Cloud (CAC)™ solutions enable brands to leverage channels across social, mobile, the web, offline and traditional media to acquire, track and convert potential customers into real shoppers.

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Last Mile Data Capture

Paytm m'loyal helps you understand:

Who your customers are?
How frequently customers visit your online/offline store
How much are your customers spending?
Top & least performing channel
How to reduce customer loyalty management overhead & improve ROI

CRM & Member Management

Paytm m'loyal's CRM interface helps you:

Manage Store Accounts
Manage Loyalty Members Database
Run Feedback & Referral Schemes
Data Sanitization
Enriching Customer Profiles

OmniChannel Connectors

Paytm m'loyal can be easily integrated with your POS systems, web, social, mobile, market places & offline channels to stitch each of your customer touchpoints. It comes with built-in widgets, utilities and software components to capture vital customer details.

Loyalty Branding & Marketing

From coming up with innovative program names, logos and tag lines to online advertisements, social media proliferation, and appropriate use of QR codes & digital media, we drive higher visibility and build winning loyalty programs

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Customer Engagement Cloud (CEC) Solutions

Customer Engagement Cloud (CEC)™ is an ROI tracker and a real-time one-2-one campaign management solution.

Inbuilt Campaign management tool allows you to cluster your data with as many Permutations / combinations possible. Cluster based ROI is available in real time to plan the next campaigns based on cluster performance.

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Precision Mktg Framework (PMF)

Precision Mktg Framework (PMF)™ help brands understand consumer behavior, product preference, quantitative and subjective factors to define the right communication for all types of consumers.

Consumer Loyalty Mobile App (CLMA)

Personalised customer loyalty mobile apps allow customers to view their transaction history, points, messages, notifications, brand ads as well as access brand social channels and eligible coupons & rewards.

Shopper WebLounge (SWL)

A comprehensive member portal that allows members to check their loyalty points, messages, coupons and rewards. It comes with an in-built shopping cart, rewards store and mobile couponing engine.

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Customer Rewards Cloud (CRC)

Our Customer Reward Cloud (CRC) enable brands to choose from 250+ different kinds of schemes and loyalty logics to offer their customers. It also helps brands gain valuable insights into consumer buying behavior and impact the lifestyle

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Loyalty & Business Intelligence (LBI)

“LBI” is well-thought loyalty rules & intelligent schemes engine ensures your loyalty & engagement efforts move in the same direction. It helps you:

Flexibility to create a Point/Stamp/Rewards based program
Setup Offer Structure for all Clusters
Configure Business / Communication Rules
Define Customer Lifecycle Automation Workflow

Data Analytics Manager (DAM)

DAM is a real-time data analytics & clustering tool that offers:

Daily analytics on program performance
Predictive analysis & recommendations
Visual analytics on store performance, consumer cluster performance, ROI and more
Useful insights into loyalty members, loyalty purchases, repeat sales, top member contribution to the business & point analysis

Rewards Store

Available across all smartphone devices, online and on social media, Rewards Store™ offers an online/mobile infrastructure to help brands create a rewards ecosystem. Brands can simply pull in vouchers/offers from complementary brand partners or their own ecosystem. They can also create targeted rewards for different customer clusters. Reward with Points, Cash-backs or gift vouchers

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Why Choose Paytm m'loyal™ ?

Open your brand to the limitless customer engagement possibilities with Paytm m'loyal

Trusted Loyalty Partner

100 Million+ Loyalty members, 300+ Brands Engaged & ₹161 Billion+ Loyalty Sales

One Platform - Multiple Uses

Drive end-to-end customer engagement from one powerful dashboard.

Scale Up with the Paytm App

Launch your Loyalty Program on the Paytm App and increase reach, enrolments, redemptions and a host of benefits to your customers & influencers

Hasslefree POS Integration

Supports quick & easy integration with a wide range of billing systems.

Let Customers Pay With Points

Let customers use their mobile phones to earn & burn points without using cash with the Paytm App.

Increase ROI for your Business

Gain valuable insights for faster decision-making & reduce operating costs.

Customer Loyalty Industry Segments

Food & Beverage

Luxury

Fashion & LFR

Health & Wellness

Electronics

Entertainment

Mall

BFSI

Create Successful Trade loyalty & Channel Reward Programs

Dealers

Influencers

Resellers

Sales Representatives / Employees

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Awards & Recognitions

Innovation in Loyalty

AIMIA Loyalty Summit

Best CRM Technology

India Retail Award

Amity Global Leadership

Amity Global

Innovation in Mobile app for Enterprises

Aegis Graham Bell

Entrepreneurship Award

Indira International Innovation

Best Customer Loyalty

Customer Loyalty Summit

Top 25 Big Company

CIO Outlook Asia Pacific

Best Loyalty Solution Award

Star Retailer Award

Success Stories

New U

Vijay Shanker COO-H&B Stores Limited

The entire team is creative & keeps suggesting innovative ways to connect with customers & create new avenues of sales.

Inc.5 Shoes

Amin Virji CEO

Support is quite strong, thanks to live ticketing and support mechanism from the entire team!.

Orchid Hotels

Vishal Kamat Director, The Orchid Hotel

MobiQuest has helped us to have an insight and optimum utilization of our existing vast database .

Numero Uno

Pankaj Saini Marketing Head

With over 200 stores across India, we have been strategically defining, bifurcating & targeting customers on basis of various parameters for overall growth of the organization.

Mohanlal Sons

Mayank Mohan Owner

It has been a fruitful association with Mobiquest Technologies and we have partnered with them since 5 years.

Red Chief

Raman VP, India Retail Business

We have the complete analysis of our customers’ right from their first transaction and their life cycle

Kalpana sarees

Saurab Manglani Marketing Lead

Sixty Five percent of our customers are loyal customers and managing their experience with us is the most important function at Kalpana.

New U

Vijay Shanker COO-H&B Stores Limited

The entire team is creative & keeps suggesting innovative ways to connect with customers & create new avenues of sales.

We have been on M’loyal loyalty platform for nearly 4 years, and the programme ensures better understanding of customer behaviour and helped us increase both frequency of sales and increase share of wallet. The M’loyal dashboard ensures that all data and performance is available at all times.

Inc.5 Shoes

Amin Virji CEO

Support is quite strong, thanks to live ticketing and support mechanism from the entire team!.

Club.5 has really emerged and taken off in the last 3 years. Customers look forward to reward points! We have been associated with MobiQuest since 4 years now. The analytics based targeted campaigns have help us increase our ATV and repeats. Our preview sales during EOSS from the last 2 seasons have contributed to 68% sales to our total sales in the 1st 2 days.

Orchid Hotels

Vishal Kamat Director, The Orchid Hotel

MobiQuest has helped us to have an insight and optimum utilization of our existing vast database .

The Orchid is the pioneer of ecotel hotels in India , successfully serving guests since two decades. Our association with MobiQuest since 2016 has been very promising and grown wonderfully well. Using the services of MobiQuest has helped us show case our brand adding to sales revenue.
Being the masters in the digital platform domain MobiQuest has strongly got us connected to our esteemed guests on special occasions like birthdays & anniversary, the highlight being that the guests now can use our value added services in their comfort zone without human interaction.

Numero Uno

Pankaj Saini Marketing Head

With over 200 stores across India, we have been strategically defining, bifurcating & targeting customers on basis of various parameters for overall growth of the organization.

This has resulted in increase in repeat customer% ie 67% and attaining highest Average Billing value till date.

Mohanlal Sons

Mayank Mohan Owner

It has been a fruitful association with Mobiquest Technologies and we have partnered with them since 5 years.

Having a Loyalty program is a necessity in today’s competitive scenario, but what’s more important is a trusted loyalty partner who helps the business to diversify. Over these years we have been using m’loyal platform for sending sms to our loyal customers as well as customers’ purchase and visit analysis which has helped us in understanding our customers and delivering the best. The data analytics & CRM engagement activities are suggested by Team Mobiquest regularly & implemented to get maximum repeat visits.

Red Chief

Raman VP, India Retail Business

We have the complete analysis of our customers’ right from their first transaction and their life cycle

which has helped us in setting a benchmark across various areas.

Kalpana sarees

Saurab Manglani Marketing Lead

Sixty Five percent of our customers are loyal customers and managing their experience with us is the most important function at Kalpana.

Our loyalty partner Mobiquest helps us to achieve that on a daily basis. Besides, maintaining the loyalty points tally, their team helps us in structuring & executing new and innovative campaigns based on solid analytics that deliver great results for us and most importantly great rewards to our customers.

Start The Next Chapter In Your Growth with Paytm-m’Loyal™

Deliver Highly Personalised Customer Experiences & Drive Business Growth

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