Support: Paytm for Business

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All-In-One QR

All-In-One POS

Settlements

Payment Gateway

Soundbox

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Settlements and Bank Transfers

How can I reconcile payments settled to my bank account?

How do Instant Bank Settlements work?

QR Code

I have multiple stores. Can I get a different QR for each?

How can I get my Paytm QR Code?

How to use App

How to use Business with Paytm App

Notifications, Alert & Reports

How to download transaction / settlement reports ?

How to get notification on my mobile number?

Paytm Soundbox

What should I do if the red light is on but isn't switching to the other lights?

What should I do if the blue light is on but the device is repeating the same amount on every transaction?

All-in-One POS

How can I check my plan details including rental and charges for my EDC machine?

How do I accept payments using the machine?

Developers

I need technical help for integrating Paytm Payment Gateway

Can I save customer card details on my website or app?

Paytm FASTag

What should a customer do if the FASTag is not working ?

What is the process of updating FASTag inventory & returning existing inventory?

Account Activation and Upgrade

I see an error while trying to activate my account - Bank account name does not match with PAN

Does Paytm charge a setup or maintenance fee?

Payment Gateway

Is there any additional charges to make the refund ?

Why my account is deactivated?

Refunds

Can I initiate a bulk refund?

Will I be charged to refund a payment?

Merchant Cashback

Am I eligible for merchant cashback?

I have not received my merchant cashback

General Queries

Is having a Paytm Bank account mandatory to accept payments via Paytm?

Do I require KYC to start accepting payments via Paytm?

Frequently Asked Questions

If you are an existing Paytm for Business customer, call us on

0120-4440440

Cant find your answer? Get in touch with us