Support: Paytm for Business

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All-In-One QR

All-In-One POS

Settlements

Payment Gateway

Soundbox

Browse Support Articles

Settlements and Bank Transfers

Why do I need to upload a cancelled cheque while trying to change my bank account for settlement?

How does Paytm transfer payments I have received to my bank account?

QR Code

How can I receive payments from my customers through Paytm QR code?

I am unable to accept payments with my QR Code

How to use App

How to use Business with Paytm App

Notifications, Alert & Reports

How to download transaction / settlement reports ?

How to get notification on my email?

Paytm Soundbox

What should I do if my device is reflecting only a stable yellow light?

How does the SoundBox work?

All-in-One POS

How can I check my plan details including rental and charges for my EDC machine?

How do I accept payments using the machine?

Developers

What are the Payment solutions offered by Paytm for Developers?

Can I save customer card details on my website or app?

Paytm FASTag

What are the advantages of Paytm FASTag over FASTag offered in the market?

What should a customer do if the FASTag is not working ?

Account Activation and Upgrade

I need higher monthly payment limits. How can I upgrade?

My documents have been verified. When will my account get activated/upgraded?

Payment Gateway

Why my account is deactivated?

Will I have to pay commission charges for the transaction I m initiating refund

Refunds

Will I be charged to refund a payment?

I initiated a refund but the status shows as pending

Merchant Cashback

Am I eligible for merchant cashback?

I have not received my merchant cashback

General Queries

Is having a Paytm Bank account mandatory to accept payments via Paytm?

Do I require KYC to start accepting payments via Paytm?

Frequently Asked Questions

If you are an existing Paytm for Business customer, call us on

0120-4440440

Cant find your answer? Get in touch with us