As we are coming to terms with the virus pandemic that is COVID-19, the world as we know it is going to change in ways more than one. In the past few weeks our lives have been disrupted in many ways. World economies are plummeting, unemployment is soaring and all the businesses are being affected in one way or another.
Business owners concerned about their future must be asking themselves what they can do to revive their business. While this worldwide pandemic is going to cause a severe negative impact, it also brings along with it a moment of opportunity. The ones best suited to survive and grow in these times would be those who adapt quickly and make the most of this opportunity.
In a world that could be known as “After-Covid-2019”, we will see technology playing an enhanced role that will structure and reshape business conduct and consumer behavior. This “New Normal” will be defined by terms like “Digital” & “Contactless”. We are bound to witness a new era wherein the use of technology will be key for smooth operations of businesses. 
Paytm, with over 15 Million payment partners has taken it on themselves to build business solutions that will support merchants in these challenging times. Paytm, which is synonymous to technology and digital solutions has come up with the following business solutions to help its payment partners operate during and post COVID-19:
1. All-in-One QR
This feature helps merchants to send promotions to nearby/potential customers through SMS and notifications on Paytm. During lockdown, it helped shops that fall under the “essential services” category to inform nearby customers through SMS that their shop is open for service. This helped reduce panic amongst customers and give them important information about where to source their essentials from.
2. Payment Link & Business Khata
Social distancing has been stated as the key to fight the Coronavirus. The government is encouraging shopkeepers to start home delivery in order to manage the flow of customers at the shop. In order to facilitate easier operations for home delivery, Paytm has equipped its payment partners with features such as payment link and business khata. These features help the merchant to note a sale and also accept payments from customers sitting at home through a link.
3. Promote your Shop
This feature helps merchants to send promotions to nearby/potential customers through SMS and notifications on Paytm. During lockdown, it helped shops that fall under the “essential services” category to inform nearby customers through SMS that their shop is open for service. This helped reduce panic amongst customers and give them important information about where to source their essentials from.
This is not all, Paytm is also building products for the Post-Covid-19 era. One such product that will revolutionize the food industry is its “Contactless Ordering” feature for restaurants.
Using this, customers can simply scan a QR code to see digital menus, order their meals and make payment at their favourite restaurants, that too without making any physical contact
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What our payment partners are saying:
❝Paytm has really supported us in these tough times. I used the Promote you Shop feature to notify all my customers via SMS that my shop is open for business. This helped me connect with my regular customers and also more customers that were in need of service❞
– Abhay Kumar
❝I would recommend my fellow shopkeepers to be safe from Corona. Accept only contactless payments via Paytm❞
– Bhawar Pal Saini
❝Paytm helps us ensure the safety of staff and consumers. Features like payment link help us in doing Home Deliveries and receive payments directly❞
– Nilesh
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